سياسة الاسترداد

1. Free trial

Every new account receives a 7-day free trial. The trial requires no payment and creates no amount due or refundable. You may stop at any point during the trial with no financial obligation.

2. General refund rule

A refund right arises only on the first paid subscription — whether it is the first subscription to one of the plans or the first subscription to one of the systems, monthly or yearly.

You may request a refund of the amount paid within 3 days of the successful payment date. After 3 days no amount is refunded.

This right is granted once only per account, on the first-ever subscription, and does not apply to any later subscription, renewal, upgrade, or add-on service.

3. Eligible cases

A refund request is accepted when all of the following are met:

• The payment is the first paid subscription on the account (plan or system).
• The request is submitted within 3 days of the payment date.
• There is no use that breaches the Terms and no attempt to abuse the trial or subscription.

Separately — and outside the 3-day window — we also handle duplicate payments for the same plan and the same period caused by a technical or payment-gateway error, and cases where the subscription failed to activate due to a technical fault on ProgKit's side that we could not resolve.

4. Non-refundable cases

Amounts are not refundable in the following cases, unless ProgKit decides otherwise in writing:

• More than 3 days have passed since the payment date.
• Any subscription after the first one, including renewals, upgrades, and additional subscriptions to other plans or systems.
• Custom services and work produced specifically for the customer: customization, bespoke development, advanced setup, design, training, or consulting.
• Credit already consumed, and gifts or promotional balances granted free of charge.
• Accounts suspended or restricted for breaching the Terms and Conditions.

5. How the refund is received

Once approved, the refund is executed one of two ways, at your choice:

• To the ProgKit Wallet — credited the same day.
• As an external transfer — executed within 10 working days.

External transfer channels currently available: QiCard, ZainCash, or a transfer via FIB.

6. Bank transfer fees

ProgKit does not bear the amount deducted by the bank or financial provider. The refunded amount is therefore reduced by the bank transfer fee charged by the provider used. This does not apply to refunds to the ProgKit Wallet, which are credited in full with no deduction.

7. Cancellation is not a refund

Cancelling a subscription stops the next renewal only; it does not refund amounts already paid. The service remains available until the end of the paid period. If you are eligible for a refund under this Policy, an explicit request must be submitted within the stated window.

8. How to submit a request

To request a refund, contact us by email or WhatsApp and provide: account name, registered email or phone number, payment date or transaction reference, the plan or system subscribed to, the reason for the request, and your preferred method of receipt (wallet or transfer).

9. Chargebacks

Please resolve any payment issue with us first through official support channels. If a chargeback or forced reversal is opened without prior contact, or while the service has actually been used, we may suspend the account, stop services, or restrict access until the review is complete.

10. Statutory consumer rights

This Policy does not seek to remove any mandatory right granted by applicable law that cannot be waived. Where local law or consumer protection law grants a stronger right than stated here, requests are handled to the extent the law requires.

11. Policy updates

We may update this Policy from time to time. The version published at the time of a payment applies to that transaction, unless a change is legally required or more favourable to the customer at ProgKit's discretion.